You can return eligible products within 7 days of delivery. This return window is set by the store admin.
Return Window
You can return eligible products within 7 days of delivery. This is the store return window set by the admin, counted in calendar days after delivery.
On My Orders, you may request a return only while this window is open. After 7 days from delivery, the return option is closed for that order.
Eligibility
Most unused physical products may be returned if they are in original condition with tags and packaging intact.
- Products that have been used, altered, or damaged after delivery are not returnable.
- Items where hygiene, certification seal, or authenticity packaging has been broken (where applicable) are not returnable.
- Products explicitly marked as non-returnable at purchase are not returnable.
How to Request a Return
After delivery, go to My Orders, open the order, and choose Request return while the return window is still open. Share a clear reason and select the items you want to return.
Our team reviews the request, arranges reverse pickup when approved, inspects the item after it is received, and then processes the refund.
Refunds
Once your refund is initiated or processed, the amount is credited to your original payment method within 5–7 working days. Bank or UPI timing may vary.
Shipping charges may be non-refundable unless the return is due to our error or a defective product.
Order cancellations before delivery (when allowed) follow the same refund timeline once the refund is requested.
Exchanges
Exchanges may be offered for eligible items subject to stock availability. Contact support for assistance.