Last updated: This policy explains when you can cancel an order on Doshanivaran Store, how to cancel, and how refunds are handled.
When You Can Cancel
You can cancel an order yourself from My Orders while it is still being prepared. Cancellation is allowed when the order is in one of these statuses:
- Pending
- Confirmed
- Processing
The Cancel button is shown only while cancellation is still allowed.
When You Cannot Cancel
Once the order has moved into fulfilment or delivery, it cannot be cancelled. This includes:
- Shipped
- Picked up by the courier
- In transit
- Out for delivery
- Delivered or completed
If the order has already been delivered, use the Return & Refund Policy instead of cancellation.
How to Cancel
- Go to My Orders and open the order.
- Choose Cancel.
- Select a reason (required). If you choose Other, add a short note.
- Confirm. Cancellation cannot be undone.
You may cancel for reasons such as a change of mind, ordered by mistake, wrong address or item, delayed delivery, a better price found, or a payment / COD issue.
Our team may also cancel an order in cases such as duplicate orders, stock unavailability, or a customer request.
Refunds After Cancellation
- Paid online orders — A full refund of the order total is requested to your original payment method. The amount is usually credited within 5–7 working days. Bank or UPI timing may vary.
- COD / unpaid orders — No payment was collected, so no refund is due. Cancelling simply stops the order.
If an automatic refund cannot be completed, our team will process it manually, usually within the same 5–7 working days.
Coupons & Inventory
When an order is cancelled, reserved stock is released and any coupon used on that order is restored so it can be used again (subject to the coupon’s own rules).
Need Help?
For help with a cancellation or refund, contact us from the Contact Us page and include your order number.